Free shipping for your marble orders

Free Shipping

💌 Shipping is free to a pick-up point once your order reaches a certain amount, whether you're in France, Europe, or on the other side of the world!

📍 Delivery Area 📦 Minimum Order for Free Shipping
🇫🇷 Mainland France €30
🇬🇧🇪🇺 UK & other European countries €40
🌍 Rest of the World €50

🔍 Note: In some countries, additional charges may apply (local taxes, customs duties, etc.). These are not included in the total cart amount and are the responsibility of the recipient.

📦 Parcel not collected from the pick-up point

When the customer chooses delivery to a pick-up point, it is the customer's responsibility to collect the parcel within the time limit set by the carrier.
If the parcel is not collected within that time limit, it is automatically returned to MesBilles by the carrier.

In accordance with Article L221-18 of the French Consumer Code (Code de la consommation), the customer has a right of withdrawal. In accordance with Article L221-24 of the French Consumer Code, the refund may be made once the goods have actually been recovered by the seller, or once the consumer has provided proof that they have been sent back.

✅ A refund of the order is possible

If a parcel is not collected and is returned by the carrier, the customer may request a refund of the order, provided that the return has actually arrived at our premises.

In that case:

  • The refund is made to the payment method used for the order,
  • It is made after the returned parcel has actually been received,
  • A flat-rate contribution of €6.95 is deducted from the amount refunded, corresponding to the costs incurred for the initial shipment.

✅ Reshipping the order is possible

The customer may also choose to have the order reshipped, provided that the first parcel has actually been returned by the carrier.

In that case:

  • The order is reshipped after prior payment of a flat-rate contribution of €6.95, corresponding to the reshipping costs,
  • No new shipment will be made without confirmation that this contribution has been paid.

This arrangement allows orders to be handled fairly, while covering the logistics costs actually borne by MesBilles.

📦 Right of withdrawal (change of mind):

If you change your mind, the return costs are borne by the buyer. You have 30 days from receipt to return your item, by tracked delivery; the customer must send us the carrier's tracking link, which must show that we have received the return.

Conditions:

  • item new, unused and complete
  • return carefully packed to avoid any breakage
  • the refund is made upon receipt and inspection, to the payment method used for the order.

🔁 Damaged / broken item / shipping error by the seller:

If your item arrives damaged or incomplete, or does not match your order,

Contact us and be sure to send us (without a photo, we are unfortunately unable to process the request):

  • one single photo showing all of the items concerned
  • one or more photos of the packaging (outside and inside if possible)

👉 These photos allow us to assess the situation and then quickly offer you the best solution, at no cost to you:

  • a replacement, or
  • a refund, whichever you choose

⏳ Refund times

  • Simple return: 48 to 72 hours after receipt as confirmed by the carrier's tracking
  • Carrier claim: up to 30 days
    (see the "Shipping" section for more information)

Shipping policy & delivery disputes

📦 Delivery

The carrier's tracking is the authoritative record of the delivery of your order.

❗ Parcel shown as "delivered" but not received

In the event of a dispute, an investigation is opened with the carrier.

In that case, please send us a handwritten statement, including:

  • Date and handwritten signature, surname, first name, address identical to the one on the order, order number, and the handwritten statement: "I declare on my honour that I have not received the product(s) ordered"
  • Copy of both sides of an identity document (national identity card or passport)

The signature on the handwritten letter must match the one on the identity document provided.

Address to send it to: CLAIREDISTRI SARL - 74 rue du Vieux Lavoir - 95470 Saint-Witz - France

🔎 Processing

  • The documents will be forwarded to the carrier by MesBilles
  • If no further proof of delivery is provided, a refund will be made.
  • Indicative time frame: up to 30 days (duration of the carrier's investigation).

⏳ Parcel in transit / delivery delay

When the carrier's tracking shows that your order is still on its way, it is considered to be in transit.

In this situation:

  • MesBilles deals directly with the carrier in order to speed up the handling of the situation (opening and following up a claim).
  • The carrier may carry out a tracing investigation before ruling on the final status of the parcel.

To shorten handling times, the customer may also, if they wish, contact the carrier themselves. This additional step sometimes makes it possible to obtain information more quickly, without replacing the action taken by MesBilles.

💳 Refunds and orders in transit

As long as the order is reported as on its way, no refund can be made.

A refund made while the order is still in transit could lead to a situation in which it is both refunded and delivered, which is not fair commercial practice.

A refund or reshipment of the order can be considered only:

  • after official confirmation of loss by the carrier, or
  • at the end of the carrier's investigation, if there is no proof of delivery.

🔍 Follow-up and MesBilles' commitment

MesBilles follows every delivery case closely and remains fully committed until the situation is completely resolved.

💬 Need help?

Contact us: we always find a solution with you!